I. Quality Assurance
1. After the mobile elevating work platform arrives at the designated location of the purchaser, our company will assign experienced and professional technicians to train our operators and technicians, explaining technical issues related to the equipment, so that our trainees can understand and master the equipment's technical performance, operation methods, and maintenance and repair techniques.
2. The supplier provides 7x24-hour technical support response. The response time shall not exceed 1 hour after receiving the fault report, and remote technical support will be provided; when a serious malfunction of the mobile elevating work platform affects the normal operation of the system, the technicians assisting in handling the malfunction shall arrive on-site within 48 hours to ensure that the malfunction is handled effectively and promptly.
Our company guarantees that the production and sales of our products comply with the provisions of the ISO9001 quality system, and necessary inspections and tests are conducted at different production stages.
Our company guarantees to the initial consumer of the product that, when handled, installed, operated, and maintained in accordance with our company's requirements and industry-recommended practices, the materials and workmanship of the product are free from defects. This warranty is valid for 24 months from the date of manufacture or 2000 hours of use, whichever comes first.
Our company also fulfills its quality assurance responsibilities for products sold by our authorized dealers or agents.
For products sold by unauthorized initial purchasers, our company will not fulfill its quality assurance responsibilities because we cannot guarantee that they still meet the technical specifications at the time of initial shipment.

II. Warranty Scope
1. The warranty covers structural components, hydraulic components, and most electronic parts.
2. Quick-removal parts are not covered by the warranty, including air filters, fuel filters, oil filters, hydraulic oil filters, accessories, light bulbs, fuses, lubricating oil, hydraulic oil, etc.
3. Warranty for special parts and wearing parts;
(1) Engine: The warranty scope shall be implemented in accordance with the provisions of the engine manufacturer's documents.
(2) Tires: Within 30 days of the user purchasing the machine, if there are manufacturer defects such as cracking, delamination, or separation from the rim, a warranty will be provided.
(3) Battery: Within 6 months of the user purchasing the machine, under normal maintenance, if the battery is broken or the casing is swollen, a warranty will be provided.
(4) Various relays, horns, instruments, length detectors, control handles: Within 3 months of purchase, malfunctions occurring under normal use and maintenance conditions will be covered by the warranty.

III. Free Service
Free installation guidance, adjustment guidance, and factory technical training will be provided to your operators.

IV. Warranty Commitment
1. For any malfunctions during the warranty period, we will respond within 24 hours of receiving the complaint via email, telephone, or fax, and arrive on-site within 48 hours (domestically).
2. If it is determined to be our responsibility, we will send the new parts to your construction site as soon as possible.

V. The Following Situations Are Not Covered by the Warranty
1. Damage caused by the user violating the operation manual and maintenance manual, failing to comply with the requirements of the safe operation procedures, or failing to replace hydraulic oil and other lubricants, fasteners, and fluids in a timely manner as required by the maintenance manual.
2. Malfunctions caused by repairing the machine at an unauthorized institution without written consent and authorization.
3. If a major accident occurs during the warranty period, and our company does not effectively assess the cause and result of the accident, and the user self-repairs the machine or entrusts the repair to an unauthorized institution (any subsequent malfunctions will not be covered by the warranty).
4. Quality failures caused by self-modification and component changes without the written authorization of our company; malfunctions caused by using fuel, hydraulic oil, lubricating oil that does not meet the specifications in the operation and service manuals, or by not using the specified materials.
5. Defects and damage caused by improper operation or loading during transportation, delivery, and storage.
6. If a malfunction occurs during the warranty period, and without written consent from our company, the user continues to use the machine and suffers secondary damage, our company is only responsible for the original malfunction (the malfunction must be proven to be a quality problem).
7. The machine is sold at a buyout price.
8. Damage caused by force majeure, human factors, or accidents.

VI. Others

1. The warranty for returned products is only valid for 6 months for replaced parts.
2. The warranty period for OEM products is 6 months.
3. During the warranty period for private label products requested by users, only parts will be provided, and no free labor service will be provided.

Hunan Yunxiang Heavy Industry Co., Ltd.
After-sales Service Department